Terms & Conditions

1. Our Services

1.1 We provide professional cleaning for carpets, upholstery and hard flooring using industry-leading equipment and products.

1.2 Before any job begins, we'll explain the cleaning process and confirm exactly what services you've booked.

1.3 If an area or item is unsafe to work on, inaccessible, or too damaged for reasonable cleaning, we may need to decline or adjust the service — but we'll always discuss this with you first.

2. Bookings & Payment

2.1 You can book by phone (call/text/WhatsApp), email, website contact form, social media, or in person.

2.2 Some bookings require a small deposit to secure the appointment. Deposits are non-refundable unless otherwise agreed.

2.3 Payment is due when the job is complete unless we've made other arrangements in writing.

2.4 We accept cash and bank transfer. We do not accept card payments.

3. What We Need From You

3.1 Please ensure we can access the property on the agreed day and time.

3.2 Remove any valuables, fragile items, and small furniture from the working area where possible.

3.3 Electricity and hot water need to be available for our equipment.

3.4 If parking charges apply, these will be added to your invoice.

4. About Stains, Traffic Lanes & Pre-Existing Issues

4.1 Stains: Not all stains can be fully removed. Age, type of stain, previous cleaning attempts, DIY products, and fibre type all affect results. We'll treat every stain professionally, but no stain removal can be guaranteed.

4.2 Traffic Lanes: Areas with heavy foot traffic naturally show wear. Cleaning will improve their appearance, but they may not match the colour or brightness of surrounding areas.

4.3 Pre-Existing Damage: Wear, fading, and old staining may become more visible after cleaning. This includes bleach marks, sun fading, pile distortion, and previous spills.

4.4 Shrinkage & Colour Run: There is a small risk especially with natural fibres (e.g., wool, jute, cotton) and/or poorly fitted carpets that shrinkage and/or colour run may occur. We take all reasonable precautions to avoid this but cannot be held responsible including any damage caused due to manufacturer defects or pre-existing issues.

5. Safety, Slip Hazards & Customer Access During Cleaning

5.1 After cleaning, carpets, upholstery and hard floors will be damp, which can create slip hazards, especially when stepping from damp carpet onto hard flooring.

5.2 Equipment, hoses, solution lines and tools may create temporary trip hazards.

5.3 Please keep children, pets, and visitors away from areas we are working in.

5.4 If you need to pass through a work area, let us know so we can make it as safe as possible.

5.5 We cannot accept liability for slips, trips, falls, or injuries caused by entering or leaving work areas, walking on damp/wet surfaces, or for any other risks associated with our presence while carrying out a service.

5.6 We are not liable for damage to property, flooring, furniture, or personal belongings caused by pre-existing conditions, general wear and tear, or items outside of our control.

5.7 Customers assume full responsibility for any risk when entering work areas during or after cleaning.

5.8 This does not limit our liability for injury or damage caused directly by our negligence.

5.9 Some areas may remain damp for several hours after we leave. Please take care throughout the entire property.

5.10 As much as we use multiple fans to help speed dry the area, it is highly recommended the heating system is put on and windows in the cleaned area are opened ajar.

5.11 Where at all possible, please try to avoid entering the cleaned area until touch dry. Not only is this the safest approach it will also help maximise the results of the clean.

6. Cancellations & Rescheduling

6.1 Please give at least 24 hours' notice if you need to cancel or reschedule.

6.2 Cancellations with less than 24 hours' notice may incur a fee of up to 50% of the booked service cost.

6.3 If we cannot gain access at the agreed time, this may be treated as a late cancellation and charges may apply.

7. Liability

7.1 We carry full and enhanced public liability insurance for our work and services.

7.2 We are not responsible for indirect, incidental, or consequential losses arising from our services.

7.3 Nothing in these Terms restricts our liability for injury or damage caused by our negligence.

8. Complaints & Satisfaction

8.1 If something isn't right, please contact us within 24 hours so we can put it right.

8.2 Issues raised after 24 hours will be considered and actioned appropriately; any remedial work may incur additional charges.

9. Governing Law

9.1 These Terms are governed by the laws of England and Wales.

9.2 Any disputes will be handled under the jurisdiction of the courts of England and Wales.